A: Please be patient after submitting your application, due to the volume of housing applications our office receives, it may take ten to fourteen (10 to 14) business days or more for a response. You will receive written confirmation from Tenant Placement when your application has been processed.
A: It can take two (2) years or more for applicants to get subsidized housing, sometimes it’s less. Far more people need an affordable place to live than there are available options. Since the list of people awaiting subsidized housing in Thunder Bay is very long, we encourage applicants to make other arrangements and pursue other housing options. Since there are many variables involved in housing priority, it’s difficult to make accurate predictions as to how long one will have to remain on the waiting list.
A: You are required to contact the Tenant Placement Worker as soon as anything in your situation changes, such as your phone number, address, family size, or accessibility needs within ten (10) business days of the change. You might qualify for a change in priority. Contact Tenant Placement at 807-700-6840 or by email at placement@nptbdc.org.
A: Tenant households under rent-geared-to-income subsidized housing will normally pay rent equal to about 25-30% of the combined gross income of everyone living in the home, plus some utilities and additional charges such as parking, or pet deposits. There is a specific social assistance rent scale applied for people who receive monthly benefits from Ontario Works or Ontario Disability Support Program.
A: Even if nothing has changed in your details, we need to hear from you at least once every two (2) months to keep your application “Active” on the waiting list.
It is the policy of the Corporation that all applications without activity in a six (6) months period will be changed to an “Inactive” status, and after twelve (12) months the file is closed and removed from the waiting list.
Also, your application will be removed from the waiting list if our office is unable to contact you or you do not respond to our correspondence within 30 days of receiving it regardless of priority.
A: For all maintenance requests, other than emergencies, please call our office at 807-343-9401 and dial 2 when prompted to speak with the Maintenance Administrator. If they are not there, please leave a voice mail message and someone will get back to you.
As an option, Tenants can fill out our maintenance request form available on our website and leave it with the Office Administrator.
After working hours and on weekends, there is an emergency maintenance worker available at 807-343-9401. (Call this number only in a serious emergency, such as flooding, frozen or broken water lines, no heat in your unit, or major roof leaks where the ceiling could collapse. All other calls will be directed to call back during regular business hours.)
A: If additional keys are required, the Corporation may issue three (3) additional keys, up to a maximum of five (5) keys for your unit, for a nominal fee per (replacement) key that must be paid prior to receiving.
Please note that for safety reasons, only the primary Tenants may call to request replacement keys, our office will not issue keys to anyone else, including parents or siblings of the Tenants.
A: You must let our office know immediately if there is any change in your income or household members as a result of birth, death, marriage (including common-law), separation or divorce, or when your children move out. These changes can affect your rent as well as the size of unit your household is eligible for.
New government rules, under the Housing Services Act, 2011, require all RGI tenants to report any change in household income or household size to the RGI Coordinator or Property Manager within a 10 business days. If an RGI household fails to report within the designated time period, they may lose their eligibility for rent-geared-to-income. This means that they will begin paying the full market rent.
A: Yes. Keep in mind that you will be placed on a waiting list according to our internal transfer policy. Higher priority is given to RGI tenants living in a home either too small or too large under the occupancy standards, and tenant households who must move because they require a wheelchair accessible unit.
Requests are reviewed on a case-by-case situation and some of the requirements are: 1.the Tenant household has been living in their current rental accommodations for a minimum of twelve (12) consecutive months, 2. the Tenant account must not be in arrears, including rent and/or TCB’s, for a minimum of six (6) consecutive months, and 3. the current rental accommodations must be in a good and rentable condition to accommodate a quick turn-over, before request.
A: When you decide to move out and as per your signed lease agreement, you must provide our office with at least sixty (60) days' notice in writing with your last day falling on the last day of the month. It is recommended that you complete and hand in the Form N9 “Tenant’s Notice to End the Tenancy” from the Landlord and Tenant Board website, however, we will also accept your notice by email. We will not accept verbal notice.
A: Yes in most units. Tenants are allowed to have a pet as long as it does not disturb other tenants, your neighbours or cause damage to the unit. Please remember that City of Thunder Bay by-laws does restrict certain types and number of animals you can keep in your home. You are responsible to ensure that your pet is leashed properly when you take it out of your unit and to clean up after it on a regular basis.
Please note that some of our building complexes have a new no pet policy in place.
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